Your Privacy Matters at bongo777

bongo777 collects personal data from players in three principal ways: data you provide directly during registration and account management, data generated automatically through your use of the platform, and data received from trusted third-party service providers such as payment processors and identity verification agencies.

Data you provide directly includes the following categories:

• Full legal name, date of birth, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi locations).
• Email address and mobile phone number used for account access and communication.
• Government-issued identity document details (National ID, passport number, or driving licence number) submitted during Know Your Customer (KYC) verification.
• Payment method details including bKash mobile number, Nagad account reference, Rocket account details, Upay details, or Visa/Mastercard card type and last four digits.
• Security credentials including your chosen username, encrypted password, and any two-factor authentication configuration.
• Communications you send to bongo777 via live chat, email, or support ticket, including the content of those messages.
• Self-reported information provided during responsible gaming assessments, deposit limit requests, or self-exclusion applications.

Data collected automatically when you use the bongo777 platform includes:

• IP address, device type, operating system, and browser type and version.
• Session timestamps, pages visited, features used, and duration of each visit.
• Betting and gaming activity including bet amounts, game types, win/loss records, and bonus claim history.
• Geolocation data at the country and city level, derived from your IP address.
• Cookies and similar tracking technologies as described in Section 4 of this policy.

Data received from third parties may include identity verification outcomes from KYC providers, fraud risk scores from payment processors, and transaction confirmation data from bKash, Nagad, Rocket, and card networks. bongo777 does not receive full payment credentials from these providers — only confirmation references and status codes necessary to process your transaction.

bongo777 processes your personal data only for clearly defined, legitimate purposes. We do not process data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which bongo777 uses your personal data are set out in the table below.

bongo777 will never use your personal data to make fully automated decisions that produce significant legal effects on your account without human review. Where automated systems flag an account for review — for example, due to suspected fraud or unusual betting patterns — a qualified member of the compliance team will assess the case before any account action is taken.

If you have opted in to receive promotional communications from bongo777, you may withdraw that consent at any time by contacting the support team or updating your communication preferences in your account settings. Withdrawal of consent for marketing communications does not affect the lawfulness of processing that took place prior to withdrawal.

In the course of operating the bongo777 platform, your personal data may be shared with the following categories of trusted third-party service providers, each of whom is bound by strict confidentiality obligations and data processing agreements:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card networks (Visa, Mastercard) receive the minimum data necessary to authorise, process, and confirm your deposit and withdrawal transactions.
• Identity verification providers: KYC and age verification agencies receive identity document details to confirm eligibility and comply with anti-money laundering regulations.
• Game software providers: Where you play games hosted by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your player ID and session data are transmitted to those providers' servers for game delivery purposes. These providers do not receive your full personal profile.
• Fraud prevention and security services: Anonymised or pseudonymised risk indicators may be shared with fraud detection platforms to protect the platform and its players from financial crime.
• IT and hosting infrastructure providers: Secure cloud and server infrastructure providers store and process platform data in accordance with contractual data protection obligations.
• Legal and regulatory authorities: Where bongo777 is required by law, court order, or regulatory direction to disclose personal data, we will comply with that obligation. We will notify affected players where legally permitted to do so.

All third-party processors engaged by bongo777 are required to implement appropriate technical and organisational security measures to protect the personal data they handle on our behalf. bongo777 remains responsible for your data throughout the processing chain and does not permit third-party processors to use your data for their own independent purposes.

Where data is transferred to service providers located outside Bangladesh, bongo777 takes reasonable steps to ensure that equivalent data protection standards apply in the recipient country or that appropriate contractual safeguards are in place.

bongo777 uses cookies and similar technologies — including local storage objects and session tokens — to ensure the platform operates correctly, to personalise your experience, and to analyse how players interact with the site. This section explains what types of cookies we use and how you can manage them.

Strictly Necessary Cookies are essential for the platform to function. They maintain your login session, remember your language and currency settings, and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality.

Performance and Analytics Cookies help bongo777 understand how players use the platform — which pages are most visited, where players encounter errors, and how the overall site performs under different traffic conditions. This data is aggregated and anonymised. It is used solely to improve the bongo777 platform experience.

Functional Cookies remember your preferences such as preferred game lobby view, notification settings, and deposit method choices. These cookies make your return visits more convenient but are not strictly required.

bongo777 does not use third-party advertising or retargeting cookies. You will not be tracked by bongo777 across external websites for the purpose of serving you targeted advertisements on other platforms.

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your bongo777 account and using core platform features. Most modern browsers allow you to set cookie preferences on a per-site basis; consult your browser's help documentation for specific guidance.

Protecting your personal data is a core operational priority at bongo777. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of the personal data we hold.

Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including passwords (stored as salted hashes), identity document references, and payment identifiers.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data records.
• Multi-factor authentication for all internal staff systems that handle player data.
• Regular independent security assessments and penetration testing of the platform infrastructure.
• Automated monitoring for unusual access patterns, data exfiltration attempts, and brute-force login activity.
• Incident response procedures that define how bongo777 will detect, contain, and communicate any data security breach.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bongo777 will notify impacted individuals as promptly as possible and will take all reasonable steps to contain the breach and prevent recurrence.

While bongo777 takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure: choose a strong, unique password for your bongo777 account, do not share your login credentials with anyone, and contact our support team immediately if you notice any unauthorised activity on your account.

bongo777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods applied to different categories of data are guided by the following principles:

• Active account data (name, contact details, payment method references) is retained for the full duration of your account relationship with bongo777, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records (deposit and withdrawal history, bet records, bonus claim records) are retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• Identity verification documents (KYC submissions) are retained for a minimum of five years following the conclusion of your account relationship, as required by applicable anti-money laundering regulations.
• Support communications (live chat transcripts, email correspondence) are retained for up to three years from the date of the last interaction, to enable effective dispute resolution and quality monitoring.
• Analytics and session data is retained in aggregated, anonymised form and is not subject to the same retention limits as identifiable personal data.
• Marketing consent records are retained for as long as you remain subscribed, plus a reasonable period thereafter as evidence of your consent history.

When personal data is no longer required for its intended purpose and no legal obligation requires its continued retention, bongo777 will securely delete or anonymise that data in accordance with its internal data lifecycle procedures. Anonymised data — where the individual can no longer be identified — may be retained indefinitely for analytical purposes.

bongo777 recognises and respects your rights with respect to your personal data. The following rights are available to all players:

• Right of Access: You have the right to request a copy of the personal data bongo777 holds about you, along with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many data fields directly in your account settings, or contact support for changes to identity-verified information.
• Right to Erasure: In certain circumstances, you may request that bongo777 delete your personal data. This right does not apply where we are required to retain data to comply with a legal obligation — for example, anti-money laundering record-keeping requirements.
• Right to Restrict Processing: You may request that bongo777 temporarily restrict the processing of your personal data — for example, while the accuracy of the data is being disputed or while a complaint is under review.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to bongo777 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where bongo777 relies on legitimate interest as its legal basis. You also have the right to object to your data being used for direct marketing purposes at any time.
• Right to Withdraw Consent: Where bongo777 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bongo777 will not charge a fee for handling data rights requests in ordinary circumstances. Where a request is manifestly unfounded or repetitive, bongo777 reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to the requester.

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way bongo777 handles your personal data, you are encouraged to contact us directly. Our support team is available 24 hours a day, 7 days a week, to handle all privacy-related enquiries alongside general platform support.

You may reach the bongo777 data team through the following channels:

• Live Chat: Available directly on the bongo777 platform at all times. This is the fastest way to raise a privacy concern or submit a data rights request.
• Email: support@bongo777 — for written data rights requests, SAR submissions, or formal privacy complaints. Include "Privacy Request" in your subject line. Response time: 2–6 hours during 9 AM – 10 PM BST; next-day for overnight submissions.
• WhatsApp: +880 1700 000777 (WhatsApp messaging only) — suitable for general queries and account-related questions.

When submitting a data rights request, please include your registered email address or username so that we can locate your account. For identity-sensitive requests such as subject access requests or erasure requests, we may ask you to complete a brief identity verification step before we can proceed.

This Privacy Policy was last reviewed and updated in January 2026. bongo777 reserves the right to revise this policy at any time. Material changes will be communicated to active players via the platform's notification system or by email to the address registered on your account. Your continued use of bongo777 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

For questions about responsible gaming data handling specifically — including self-exclusion records and deposit limit history — please also refer to our Responsible Gaming page. For a full overview of your contractual relationship with bongo777, please review our Terms & Conditions.